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This policy explains what information we collect when you use jiliphvip, how it connects to your account and wallet activity — including GCash and GrabPay transactions — and what choices you have over that data. Availability of this service depends on local law and eligible regions.
When you create an account on jiliphvip, we collect the details you provide during registration — your name, email address, contact number and, where required for verification, identity documents. When you fund your account through GCash or GrabPay, the transaction reference, amount and timestamp are recorded in your account history. We do not store your full GCash PIN, GrabPay credentials or any e-wallet password — those stay within the respective payment provider's environment. We also collect technical data: the device type, browser version and IP address used when you log in. This helps us detect unusual access patterns and flag sessions that do not match your usual account behaviour. Session data is not used for any purpose outside account security and service delivery. We may keep your account records for as long as your account is active and for a period after it closes, as required by applicable legal obligations in your region. You can ask to review what we hold at any time by contacting support. Where local law permits, we will action your request within the timeframe stated in our response. Payment context chips below name the transaction rails we record data for.
Deposit and withdrawal references from GCash transactions are logged to your account record.
GrabPay transaction IDs and amounts appear in your account transaction history after each completed transfer.
Name, email and contact number collected at sign-up form the basis of your account identity record.
Login device type, browser and IP are stored temporarily to support account security checks.
This policy applies to the jiliphvip website and any account services accessed through it where local law and eligible region conditions are met. It does not extend to third-party websites, external payment provider portals or any linked services that operate under their own privacy terms. The sections below clarify what falls inside and outside our responsibility.
Your login credentials, session records and account settings are fully within scope. We control how this data is stored, accessed and deleted on our platform.
GCash and GrabPay transaction references recorded in your jiliphvip account history are within scope. The payment providers' own handling of your wallet data is governed by their separate policies.
Data collected through cookies and on-site behaviour — pages visited, session duration — falls under this policy. You can adjust cookie preferences through your browser settings.
External links, payment provider interfaces and any service operated outside jiliphvip's own infrastructure are not covered here. Check each third party's published policy directly.
You have real actions available to you — not just notice that a policy exists. If you want to see what data we hold on your account, you can request a record summary through our support channel. If any detail on your account is incorrect — a misspelled name or outdated contact number — you can submit a correction request and our team will update it after verifying your identity. If you have questions about how a specific transaction was recorded, the account transaction history tab shows each GCash or GrabPay reference alongside the date and amount. For anything not visible there, contact support directly. We will respond with the specific record or an explanation of why it cannot be disclosed. Where local law gives you the right to request deletion of certain data, you may raise that through the same support path and we will advise on what is actionable given your account status and applicable legal obligations.
Open the transaction history section in your account to see logged GCash and GrabPay entries, or contact support to request a full data summary.
Submit a correction request via support if your registered name, email or contact number needs updating. Identity verification is required before changes take effect.
If a specific data point looks wrong or you want clarity on what is stored, message support with your account reference and the detail in question.
Where local law permits, you may ask for certain data to be removed. We will confirm what is actionable based on your account status and legal retention obligations.
If this policy raises a question you need answered, or if you want to act on any of the rights described above, there are three ways to get in touch. Choose the channel that suits you — all three routes reach the same support team that handles account and data queries.
Open the chat widget on any page after logging in. State that your question is about privacy or account data so the agent can route it to the right team quickly.
Send your query to our support email address shown in the Contact section of your account settings. Include your account username and a clear description of the data request.
The Help Centre inside your account dashboard contains answers to common data and privacy questions. Check there first — many correction and review requests can be started directly from that page.
We do not sell your personal information to advertisers or data brokers. Account data is used to operate and secure your account, process your GCash and GrabPay transactions, and meet legal obligations in the regions where access is permitted under local law. If that purpose changes materially, we will update this policy and notify you through your registered account contact.
We use session cookies to keep you logged in and analytics cookies to understand how the site is used. No cookies are shared with advertising networks. You can clear or block cookies in your browser without losing your account.
Login attempts, device changes and unusual session behaviour are flagged automatically. If something looks out of the ordinary on your account, we may ask you to re-verify before allowing further access.
We keep your account and transaction data for as long as your account remains open, plus any additional period required by applicable law after closure. You can ask about the specific retention period for your record through support.
When this policy changes, the updated version replaces the previous one at this URL. The date shown at the top of the page reflects the most recent revision. Continued account use after a change means you have seen the updated terms.
Real questions about data handling, your rights and how to contact us — answered directly.
No. We record only the transaction reference, amount and timestamp that come back from the payment provider after a completed transfer. Your GCash PIN and GrabPay credentials are never transmitted to or stored by jiliphvip — they stay within the respective e-wallet's own secure environment.
Start with the transaction history and account details tabs inside your account dashboard — most records are visible there. If you need a fuller summary, contact support via live chat or email with your account username and a data access request. We will respond with the record or explain any limitation that applies.
Yes. Send a correction request through support, include your account reference and the correct detail, and be ready to verify your identity. Once verified, the change is made to your account record. We will confirm by the contact method on file when the update is complete.
We do not sell your data. Information is shared only where necessary to process your transactions — for example, passing a transaction reference to GCash or GrabPay — or where disclosure is required by applicable law in your region. No data is passed to advertising networks or data brokers.
Account and transaction records are retained for a period after closure as required by applicable legal obligations. Once that retention period passes and no legal hold applies, data is deleted or anonymised. You can ask support for the specific timeline that applies to your account.
We use session cookies to keep your login active and analytics cookies to understand general site usage patterns. No cookies are shared with ad networks. You can remove or block cookies through your browser settings at any time without affecting your account credentials.