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These Terms & Conditions set out the rules that apply to your jiliphvip account — from how you access the platform to how your transactions are handled and what you can expect from us. Access to jiliphvip and its services is available only where local law in the Philippines and other eligible regions permits it.
By opening an account and using any part of the jiliphvip platform — including the game lobby, wallet screen and transaction history — you confirm that you have read and accept these Terms & Conditions in full. These terms apply each time you log in, deposit funds, withdraw winnings or contact our support team. Where local law in the Philippines or another eligible region restricts access to any feature or service, that restriction takes effect regardless of what these terms otherwise permit. We may update these Terms & Conditions from time to time. When we do, the revised version will appear on this page and will apply to any activity on your account after the update date. It is your responsibility to check this page for changes. If you continue using your account after an update, that counts as acceptance of the revised terms. These terms do not override any applicable law in the Philippines or the jurisdiction you are accessing from. If any clause here conflicts with local law, the local law takes precedence. Transactions processed through GCash or GrabPay are also subject to the separate terms of those payment providers.
These Terms & Conditions draw a clear boundary around what we govern and what sits outside our direct responsibility. Understanding the scope keeps you from making assumptions about parts of the service that operate under separate rules.
Account creation, login, session activity and any suspension or closure of your account are all governed by these Terms & Conditions. We set the conditions for eligibility and region-based access in line with applicable local law.
Deposits and withdrawals processed through your jiliphvip wallet — including those made via GCash or GrabPay — fall within the scope of these terms. Your transaction records, shown in your account dashboard after login, are the authoritative record.
Game content, promotional copy, imagery and all materials displayed within the jiliphvip platform are covered by these terms. Reproduction or redistribution of any platform content without written permission is not permitted.
Payment providers such as GCash and GrabPay operate under their own independent terms. Game studios supplying content to the lobby — including CQ9 and Spadegaming — are also subject to their own licensing and operating conditions, not these Terms & Conditions.
These Terms & Conditions are not one-sided. You have concrete actions available to you at any stage — whether you want to check what data we hold, correct a detail on your account, ask a question about a transaction, or raise a formal concern. Reviewing your transaction records is straightforward: log in and navigate to the account dashboard, where your deposit and withdrawal history is displayed by date. If you spot a discrepancy — for example, a GCash deposit that does not appear in your record — raise it with our support team and reference the date and amount from your GCash transaction history. Correcting account details such as your registered name, contact number or email address requires you to contact support directly; some fields cannot be changed through the account settings screen alone. If you believe any part of these terms has been applied incorrectly to your account, you can submit a formal question through our live chat or email channel and we will respond in writing.
Your transaction history is available in the account dashboard after login. It shows all deposits, withdrawals and wallet movements, including GCash and GrabPay transactions, sorted by date.
To update registered personal details, contact the support team directly. Changes to core identity fields require verification before they take effect, in line with our account security process.
If a term here is unclear or you believe it has been applied incorrectly, send the question through live chat or email. We respond in writing so you have a record of the answer.
For access issues — including a locked account or failed login — reach out via the support paths listed on this page. Have your registered email address ready to speed up the verification step.
If any clause in these Terms & Conditions raises a question or you need to challenge something on your account, reach us through the channels below. When contacting us about a transaction covered by these terms, include the date, amount and payment method — GCash or GrabPay reference numbers help us locate the record faster.
Open the chat widget from any page on the jiliphvip platform. Use this path for immediate policy questions or account access concerns that need a quick response.
Send detailed policy queries or formal account concerns to our support email. Written correspondence gives you a record of the exchange, which is useful if your question relates to a specific term or transaction.
The current state of your account — including active terms acknowledgements and transaction records — is shown in your account dashboard after login. Check there first before raising a support request.
Knowing how we manage your information under these Terms & Conditions gives you a clearer picture of what happens to your account data and when. We retain account and transaction records in line with the obligations set out in these terms and applicable law. You can request a summary of the records we hold on your account by contacting support through the channels above — identify yourself with your registered email address when you do.
Account data — including your registration details and transaction history — is retained for the period required by these terms and applicable law. We do not share personal account data with third parties except where required to process a GCash or GrabPay transaction or comply with a lawful request.
The platform uses cookies to maintain your login session and recognise your device between visits. You can manage cookie preferences through your browser settings. Disabling session cookies may affect your ability to log in or use account features.
You are responsible for keeping your login credentials secure. These terms require you to notify us immediately if you suspect unauthorised access to your account. We act on such reports through the support channels above.
To request a correction to personal data we hold, or to ask how a specific term applies to your account, contact support in writing. We confirm all data-related requests by email so you have a clear record of the outcome.
These are the questions we receive most often about how these Terms & Conditions apply to your account. If your question is not covered here, reach us through live chat or email.
You accept these terms when you open your account and again whenever a material update is published. Continued use of your account after an update appears on this page counts as acceptance. You do not need to re-confirm acceptance at every login unless we specifically prompt you to do so.
The updated version will appear on this page. We may also notify you through the email address registered to your account. It is your responsibility to check this page periodically. The date at the top of the page reflects when the current version took effect.
Yes. Transactions processed via GCash or GrabPay are also subject to those providers' own terms and conditions. These Terms & Conditions cover how your jiliphvip wallet records and reflects those transactions, but the payment provider's rules govern the processing side of each transfer.
Account and transaction records are retained for the period required by these terms and applicable law, even after account closure. You may request a summary of the records we hold by contacting support. Provide your registered email address when making the request so we can verify your identity.
Yes. Contact our support team through live chat or email and describe which term you believe has been applied incorrectly and why. We respond in writing. Include your account details and any relevant transaction reference numbers — GCash or GrabPay reference IDs are helpful where a transaction is involved.
These terms apply to your account regardless of where you access the platform from. However, access to jiliphvip is available only where local law in the relevant region permits it. If local law in the region you are accessing from restricts or prohibits access, that restriction applies regardless of these terms.